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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Guinness Partnership Limited (202335489)

The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman has also considered the landlord’s complaint handling.

Amplius Living (202305793)

The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son.

Paragon Asra Housing Limited (202400857)

The complaint is about the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of a leak, associated repairs, and mould. Response to the resident’s queries about the payment of a months’ rent in advance. Complaint handling.

Tower Hamlets Homes (202306957)

The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports of leaks in the property. The associated complaint.

Camden Council (202315806)

The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into the property. reports of leaks, damp, and mould. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202327139)

The complaint is about the landlord’s response to the resident’s reports of: a leak from the roof. antisocial behaviour (ASB). This report has also considered the landlord’s complaint handling.