London & Quadrant Housing Trust (L&Q) (202311250)
The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. The garden being overgrown.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Harrow (202300469)
The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. We have also investigated the landlord’s complaint handling.
MHS Homes Ltd (202402453)
The complaint is about the landlord’s handling of a leak from a wet room and the associated repairs.
Notting Hill Genesis (NHG) (202319998)
The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. The resident’s complaint.
Notting Hill Genesis (NHG) (202422923)
The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the bathroom, the installation of a double radiator in the bedroom, pipes under the kitchen sink and several lights in the property not working. The replacement of damaged and missing items. The associated complaints.
Places for People Group Limited (202227269)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.
Places for People Group Limited (202319514)
The complaint is about the landlord’s handling of the repairs to the resident’s bathroom.
Sheffield City Council (202218226)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen. Response to the resident's reports of a central heating fault. Complaint handling.
Southern Housing (202309939)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202306966)
This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her son had fallen out of a window. Antisocial behaviour (ASB) by her downstairs neighbour.