Torus62 Limited (202308724)
The complaint is about: The landlord’s handling of the resident’s reports of repairs following a sewage leak. The landlord’s handling of the resident’s temporary decant. The landlord’s associated complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Places for People Group Limited (202321467)
REPORT COMPLAINT 202321467 Places for People Group Limited 3 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Stonewater Limited (202314861)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior mould. The Ombudsman has also investigated the landlord's complaint handling.
Town and Country Housing (202231392)
The complaint is about the resident’s request for the landlord to: Remove her garage. Erect some additional fencing at the property. Install a front gate. Repair her damaged driveway.
Abri Group Limited (202309751)
The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s handling of reports of damp and mould at the property. The Ombudsman will consider the landlord’s complaint handling.
Camden Council (202229738)
The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining the resident’s home.
Clarion Housing Association Limited (202220280)
The complaint is about the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change the locks on the property during works. Complaint handling.
Cornwall Housing Limited (202219381)
The complaint is about: The landlord’s response to the resident’s reports of a leak from the roof at her property. The landlord’s handling of the resident’s complaint.
Derby Homes Limited (202323553)
The complaint is about the landlord’s response to: The resident’s reports that the property was unsuitable and needed adaptations. The resident’s request for a discretionary housing allocation. The resident’s reports concerning her mental health. The resident’s complaints.
Flagship Housing Group Limited (202304884)
The complaint is about: The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of repairs at the property to rectify the damp issue reported by the resident. The landlords decision to place a staff safety alert on the resident’s account. The Ombudsman has also considered the landlords response to the resident’s complaint.