Waltham Forest Council (202331257)
The complaint is about the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202316314)
The complaint is about the landlord’s:
Aster Group Limited (202305562)
The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom adaptations.
Birmingham City Council (202207893)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident.
Birmingham City Council (202228085)
The complaint is about the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint handling.
Brighton and Hove City Council (202322679)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Derby City Council (202306566)
The complaint is about the landlord’s handling of the relocation of the communal bin storage area.
Golding Homes Limited (202412447)
The complaint is about the landlord’s handling of the resident’s reports of issues with her back door.
Home Group Limited (202314124)
The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for the property. The landlord’s response to his request for it to buy-back the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Lambeth Council (202320004)
The complaint is about an unannounced visit by landlord staff to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.