Harlow District Council (202307174)
The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord’s complaint handling has also been considered.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Lewisham Council (202224509)
The complaint is about the landlord’s handling of: A repair to the living room window. The associated complaint.
Manchester City Council (202228374)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is also considered.
Norwich City Council (202220934)
The complaint is about the landlord’s handling of: repairing the cracks in the balcony, subsequent repairs to address the damp and mould.
Peabody Trust (202340829)
The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation issues at the property. Complaint handling.
Royal Borough of Kensington and Chelsea (202302793)
The complaint is about the landlord’s: Handling of repairs to a toilet, including an operative’s conduct. Handing of repairs to a balcony.
Stonewater Limited (202233580)
The complaint is about the landlord’s response to the resident’s concerns about: A data breach. How it treated her during a boundary dispute.
Hammersmith and Fulham Council (202302176)
The complaint is about the landlord’s handling of a broken front door lock at the resident’s property.
Haringey London Borough Council (202301724)
The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above.
London & Quadrant Housing Trust (L&Q) (202231045)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The resident’s reports of issues with heating and hot water in his property. The resident’s concerns about ventilation in his property. Reports of breakdowns to the communal lift for the building. The resident’s reports of stolen mail and parcels from the building’s communal area. The landlord’s complaint handling has also been investigated.