We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his reports of a leaking soil pipe in the property. The landlord’s response to a letter from the resident’s specialist nurse regarding the condition of the property. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the door. The landlord’s response to the resident’s request for reimbursement of the rent and energy bills for the period he was not occupying the property. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of repairs at the property.
The complaint is about the landlord’s handling of the resident’s: Reports about communal lighting. Reports of leaks, damp and mould, and associated repairs. Reports of a pest infestation. Complaint.
The complaint is about the landlord’s handling of: A loss of heating and hot water. Lift repairs. The resident’s concerns that his front door was not secure. Repairs to the toilet. Repairs to the bathroom. Discretionary repairs. This report also considers the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work.
The complaint is about the landlord’s response to the resident’s concerns in relation to changing the communal door lock.
The complaint is about: The landlord’s handling of the resident’s requests for a second succession of the tenancy. The landlord’s handling of the resident’s reports that the garden was for his sole use. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. a damp and mould survey at the property. The Ombudsman will also assess the landlord’s complaint handling.
The complaint is about the landlord’s handling of a property transfer offer.