Southward Housing Co-operative Limited (202215781)
The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. The landlord’s complaint handling has also been considered.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southwark Council (202333479)
The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling.
Sovereign Network Group (202332465)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of drainage issues and a rat infestation. The associated complaint.
The Guinness Partnership Limited (202300833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202320307)
The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports of antisocial behaviour (ASB) and noise nuisance. The complaint.
Thrive Homes Limited (202308302)
The complaint is about the landlord’s handling of: Repairs to: The communal front and back doors. A wall within the communal area. Reports of antisocial behaviour (ASB) within the communal area. A request to review the services provided in relation to the grounds maintenance and communal cleaning service charges.
Tower Hamlets Community Housing (202410129)
The complaint is about the landlord’s response to: Reports of damp and mould. Concerns about asbestos. The landlord’s complaint handling is also considered.
Waltham Forest Council (202413799)
The complaint is about the landlord’s handling of the resident’s reports of water ingress and leaks into her property, and associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Winchester City Council (202315836)
The complaint is about the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling of the mutual exchange process. The Ombudsman has considered the landlords complaint handling.
Yorkshire Housing Limited (202312628)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the landlord’s complaint handling.