Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

B3 Living Limited (202110317)

The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.

Clarion Housing Association Limited (202110192)

The complaint is about the landlord’s handling of a kitchen unit replacement.

Optivo (202104585)

The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation of flies.

Orbit Housing Association Limited (202114041)

The complaint concerns the resident’s liability to pay service charges for communal spaces.

Raven Housing Trust Limited (202103966)

The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour.

Sanctuary Housing Association (202101582)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to transfer properties. Associated complaint.

Thames Valley Housing Association Limited (202017502)

The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated complaint.

Haringey Council (202102332)

The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.

Haringey Council (202117782)

The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s complaints handling.

Hyde Housing Association Limited (202017326)

The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The level and reasonableness of the service charge.