Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of repairs related to damp and mould reports. The landlord’s handling of repairs to an external wall and gates. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.
The complaint is about: The landlord’s handling of decorative works following damp and mould. The landlord’s handling of the resident’s housing application. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated complaint.
The landlord’s response to the resident’s reports of: Repairs to the communal areas of the site. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports about non-residents gaining access to communal areas in the building her property is located in. The resident’s repair requests relating to a communal hallway window and the bin storage area. The resident’s enquiries about service charges claimed for cleaning and caretaking. The associated formal complaint.
The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB).
The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.
This complaint is about the landlord’s: Response to the resident’s various service charge concerns; Complaint handling.
The complaint is about the landlord’s handling of the resident’s request it: repair the heating system; resolve an intermittent humming noise from the plant room, and; increase the compensation offered. The resident also complained about the level of service provided by the landlord.