Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her occupational therapist (OT). The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s: reports about repairs to her railing and gate; request for a building completion certificate; concerns about the behaviour of the landlord’s surveyor. The complaint is also about the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in the bathroom of his property. The associated complaint.
This complaint is about the landlord’s: Response to the resident’s report of a leak and damage to his ceiling. Handling of the resident’s concerns about a member of its staff’s behaviour towards him. Handling of the associated complaint.
The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s service charge account.
This complaint is about the landlord’s response to the resident’s concerns regarding: The property condition when it was let. Request for storage of their personal belongings. The related complaint.
The complaint is about the landlord’s response to various repairs raised by the resident.
The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate legal action against her for unpaid charges. Communication in respect of a query she made regarding extending her lease and responsibility for the replacement of the front door at the property. Customer service and complaints handling.
The complaint is about:
The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink.