We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202427576 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives on the ground floor of a low-rise block. […]
Decision Case ID 202330754 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident was unhappy that the landlord had […]
Decision Case ID 202342892 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background In February 2024 the resident reported the reappearance of a […]
Decision Case ID 202412013 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives with her adult daughter. The landlord’s records […]
Decision Case ID 202502469 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 November 2025 Background The resident rents her property to a […]
Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident reported damp and mould […]
Decision Case ID 202509424 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a […]
Decision Case ID 202334423 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a ground-floor […]
Decision Case ID 202409957 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lived in a ground […]
Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date 27 November 2025 Background The resident complained about major works and day to day service […]