Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to temporary accommodation not having electricity when the resident moved in. Response to the resident’s concerns regarding the duration of the temporary move. Handling of the complaint.
The complaint is about the landlord’s handling of shower repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports concerning: Asbestos. Damp and mould.
The complaint is about the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.
The complaint is about: The landlord’s response to a lack of water supply in the property. The landlord’s handling of repairs in the kitchen. The landlord’s handling of adaptations to the bathroom. The landlord’s handling of the associated complaints.
This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling.