Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme and suitable alternative offers of accommodation. Reports of harassment and discrimination .
The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour (ASB). complaint handling.
The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
The complaint is about the landlord’s handling of the resident’s concerns about the loss of housing benefit increases.
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric cabling
The complaint is about the landlord’s handling of bathroom repairs.
The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated repairs. The complaint.
The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property and the related temporary move. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water.