London & Quadrant Housing Trust (L&Q) (202305740)
The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint handling has also been considered.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Barking and Dagenham (202319660)
The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202325833)
The complaint is about the landlord’s handling of front door repairs.
London Borough of Islington (202326234)
The complaint is about the landlord’s handling of the roof repair and the associated internal damage.
London Borough of Lewisham (202423546)
The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about asbestos. Reports of rubbish left in the garden. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202218328)
The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint.
Manchester City Council (202319523)
The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling.
North West Leicestershire District Council (202329499)
The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.
Places for People Group Limited (202438388)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint.
South Devon Rural Housing Association Limited (202314091)
The resident’s complaint is about the removal of personal belongings from her garage by the landlord.