LiveWest Homes Limited (202317217)
The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202409857)
The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp and mould. Damage to her personal belongings.
London & Quadrant Housing Trust (L&Q) (202318342)
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
London Borough of Islington (202319984)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
London Borough of Lewisham (202346715)
The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water.
London Borough of Wandsworth (202411146)
The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. The landlord’s response to the resident’s complaint about a decant and repair works in November 2023. The landlord’s handling of the resident’s reports of repairs in her property. The condition of the resident’s property after works had taken place. The landlord’s handling of the resident’s reports of overgrown trees. The resident’s concerns about the conduct of the landlord’s staff member.
Metropolitan Thames Valley Housing (MTV) (202300164)
The complaint is about the landlord’s handling of: Repairs to the communal door entry system. The associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202313359)
The complaint is about the landlord’s handling of: Repairs to the heating system. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202319715)
The complaint is about the landlord’s response to resident’s reports of a lack of heating and hot water. The Ombudsman has also considered the landlord’s handling of the complaint.
Midland Heart Limited (202311497)
This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property.