Wandle Housing Association Limited (202009428)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for new windows. Concerns about a named staff member.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Bristol City Council (202218917)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about a neighbour. The resident’s concerns about the request from the landlord to remove her pool from the communal area.
Islington Council (202217372)
The complaint is about: The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202115891)
This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling of heating issues in the resident’s temporary accommodation; Handling of the resident’s rehousing requests from October 2021; Response to the resident’s vulnerabilities, health, and welfare concerns; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202121703)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman has also considered: Record keeping. Complaint handling.
Notting Hill Genesis (NHG) (202017424)
The complaint is about the landlord’s handling of the resident’s: Concern about its maintenance of the communal areas. Reports of anti social behaviour (ASB). Concern about the service she received from her housing officer. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202216547)
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated complaint.
Tower Hamlets Homes (202225645)
The complaint is about the landlord’s handling of: Repairs following a leak at the resident’s property. The associated formal complaint.
Great Yarmouth Borough Council (202125602)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould and outstanding repair issues at the resident’s property. The resident’s insurance claim. Staff behaviour. Complaint handling.
Home Group Limited (202209670)
The complaint is regarding; The standard of remedial works carried out by the landlord. The length of time taken to resolve the leak. The landlord’s handling of repairs to the resident’s bathroom flooring, kitchen ceiling and wall units. The landlord’s complaints handling.