Peabody Trust (202331774)
The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Platform Housing Group Limited (202413460)
The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation for her energy usage. We have also considered the landlord’s complaint handling.
Plus Dane Housing Limited (202303061)
The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her loft space in December 2023.
Plymouth Community Homes Limited (202316637)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the back garden.
Richmond Housing Partnership Limited (202314623)
The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff misconduct The resident’s concerns about: The standard of replacement of communal flooring. Charges for remedial work to the communal flooring. The costs of the management of the block of flats.
Richmond Housing Partnership Limited (202324361)
The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation.
Richmond Housing Partnership Limited (202329984)
The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs. Concerns about staff conduct. A cannabis smell from a neighbouring property. This service has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202344819)
The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an external French drain.
Royal Borough of Kensington and Chelsea (202313802)
The complaint is about the landlord’s handling of: A leak affecting the resident’s property including the repairs and the level of compensation. Asbestos in the property including the level of compensation.
Sanctuary Housing Association (202233731)
The complaint is about the landlord's handling of: The resident’s reports about anti-social behaviour (ASB). Repairs to the communal areas of the building. Repairs within the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.