Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. Replacement fire door at the resident’s property. Repair of floor tiles in the resident’s bathroom. This Service has also considered the landlord’s complaint handling
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated complaint.
This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room walls and ceiling following a flood from the flat above in October 2021. Drainage issues to the rear of his property. This complaint is also about: The landlord’s handling of the replacement of the resident’s boiler. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of leaks, roof issues and subsequent damage.
The complaint is about the landlord’s handling of: Repairs to the front door. Repairs to the skirting board. Re-sealing the windows. The replacement of fencing. Damp and mould treatment within the property. Rent arrears on the resident’s rent account. The associated complaints.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about the landlord’s decision to allow the resident’s neighbour to run a business from their property. The resident has also raised concerns about the name of the business and associated signage used.
The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint.
The complaint is about the landlord’s: response to the resident’s reports of ongoing leaks from the roof and handling of roof repairs. management and handling of the resident’s complaint.
The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to the resident’s request for a rent rebate for the period the repairs relate to.