East Midlands Housing Group Limited (202306396)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202313784)
The complaint is about the landlord’s handling of the proposed installation of broadband cabling to the property. We have also assessed the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202323534)
The complaint is about the landlord’s handling of shower repairs.
Mosscare St. Vincent’s Housing Group Limited (202304859)
The complaint is about the landlord’s handling of the resident’s rent account and associated arrears.
Notting Hill Genesis (NHG) (202312706)
The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. A leak from the roof above the kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202216080)
The complaint is about the landlord’s handling of: The resident’s queries about his service charges. The associated complaint.
Together Housing Association Limited (202418809)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Waltham Forest Council (202316406)
This complaint is about the removal of the resident’s caravan.
Amplius Living (202301199)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.
Aster Group Limited (202403236)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for a management transfer. Request for a breakdown of service charges and reimbursement of her rent and expenses.