We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s: Response to the resident’s reports of mice. Response to the resident’s concerns around inadequate heating. Handling of carpet replacement works. Response to the resident’s requests for compensation due to lift outages. Response to the resident’s vulnerabilities, health, and welfare concerns. Complaint handling. Record keeping.
The complaint is about the landlord’s handling of repairs in the property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The resident’s reports of mould and damp. The resident’s complaints about the conduct of their staff. The rent arrears on the resident’s account. The resident’s reports about the landlord’s unannounced visits to the property. The associated complaints.
The complaint is about the landlord’s response to the resident’s request to remove woodchip wallpaper from the living room ceiling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Temporary decant. Report of a burst water tank and associated repairs. Request for compensation for damaged possessions, loss of earnings and associated losses. Liability insurance claim.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling of the complaint has also been considered.
The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint.
The complaint is about the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety latch. Scaffolding. Damp and mould. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and the level of compensation offered.