London & Quadrant Housing Trust (L&Q) (202340261)
This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Barking and Dagenham (202311480)
The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her property. The Ombudsman has decided to consider the landlord’s complaint handling.
Longhurst Group Limited (202221733)
The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s handling of bath and accessibility adaptations at the resident’s property.
Longhurst Group Limited (202330082)
This complaint is about the landlord’s handling of: Front door repairs. The associated complaint.
Sanctuary Housing Association (202304669)
The resident’s complaint is about the landlord’s handling of: Squirrels in the loft of the property and repairs to associated damage. His complaint.
Southern Housing Group Limited (202229901)
The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent.
Birmingham City Council (202222814)
The complaint is about: The conduct of the landlord’s staff. A repair to the front door and boiler. The Ombudsman has also considered the landlord’s record keeping and complaint handling.
Dacorum Borough Council (202212553)
The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling.
London Borough of Hackney (202301222)
The complaint is about the landlord’s response to: the resident’s reports of a leak and associated repairs in her bedroom. the resident’s reports of damage caused to her belongings from the leak. The Ombudsman has decided to consider the landlord’s complaint handling.
Red Kite Community Housing Limited (202222068)
This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated complaint.