Royal Borough Of Greenwich (202310421)
The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange application. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Torus62 Limited (202232490)
The complaint is about the landlord’s handling of the resident’s: Report that a patch of land bordering the property is in poor condition, and that this has led to maintenance issues and an infestation of rats. Associated formal complaint.
Your Housing Group Limited (202302414)
The complaint is about the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration of the Energy Bill Relief Scheme (EBRS) and the Energy Bill Discount Scheme (EBDS).
Clarion Housing Association Limited (202302119)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for permission to install CCTV. Reports of repairs. Concerns about staff conduct. Concerns about its management of her rent account. Concerns about an alleged data breach. The Ombudsman has also considered the landlord’s complaint handling.
East End Homes Limited (202320504)
The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The associated complaint handling.
East Midlands Housing Group Limited (202306396)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202313784)
The complaint is about the landlord’s handling of the proposed installation of broadband cabling to the property. We have also assessed the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202323534)
The complaint is about the landlord’s handling of shower repairs.
Mosscare St. Vincent’s Housing Group Limited (202304859)
The complaint is about the landlord’s handling of the resident’s rent account and associated arrears.
Notting Hill Genesis (NHG) (202312706)
The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. A leak from the roof above the kitchen. The Ombudsman has also considered the landlord’s complaint handling.