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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Vivid Housing Limited (202310709)

The complaint is about: The landlord’s handling of the resident's request to move. The landlord's handling of the resident's complaint.

Waverley Borough Council (202413277)

The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Abri Group Limited (202302093)

The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint.

Hexagon Housing Association Limited (202230605)

The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould in her home, together with the associated repairs. Antisocial behaviour (ASB) from her upstairs neighbour. The Service has also considered the landlord’s record keeping.

Homes Plus Limited (202321278)

The complaint is about: The landlord’s handling of the resident’s concerns about the positioning of the carbon monoxide detector.

Lambeth Council (202322062)

The complaint is about the landlord’s handling of: Blocked drains and pipes, which caused multiple back surges of sewage into the property. The dissolution of estate meetings and communication about this. An increase in service charge. The formal complaint.

London & Quadrant Housing Trust (L&Q) (202231157)

The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers the landlord’s complaint handling and record keeping.

Moat Homes Limited (202222369)

The complaint is about the landlord’s response to: The resident’s concerns about her boiler. The associated complaint.