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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Barnet (202302757)

The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of the associated complaint.

London Borough of Hackney (202343128)

The complaint is about the landlord’s handling of the resident’s reports of:  Faults to the boiler. Damp and mould. We have also considered the landlord’s: Record-keeping. Complaint handling.

Onward Homes Limited (202344126)

The complaint is about the landlord’s handling of the resident’s: reported leak. request for a home visit. The Ombudsman has also assessed the landlord’s complaint handling.

Peabody Trust (202317719)

The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged for their annual insurance premium.

Peabody Trust (202339413)

The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint.