We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property was let. Handling of repairs to accommodate a washing machine in the kitchen. This report also looks at the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request to fit an external post box, ring doorbell and a solar outside light. complaint.
The complaint is about: The landlord’s handling of roofing repairs and associated damp and mould reports. The landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s response to the resident’s reported concerns about his new kitchen flooring.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the use of cannabis. Response to the resident’s requests for soundproofing adaptations. Response to the resident’s health conditions and its provision of reasonable adjustments. Response to the resident’s request for rehousing. Handling of the resident’s complaint.
REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A faulty window. A sewage leak. A leak in the communal area. The resident’s request for rehousing. The Ombudsman has also considered the associated complaint handling.