Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour (ASB). This report has also considered the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and a request for preventative external work. Reports of draughty windows.
The complaint is about the landlord’s response to the resident’s query about the buildings insurance policy.
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint.
The complaint is about the landlord’s handling of: the resident’s reports of a leak and remedial repairs. the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also considered the landlord’s complaints handling.
The complaint is about the landlord's response to the resident's reports of noise transference from neighbouring properties .
The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint.
The complaint is about the landlord’s response to: