Peabody Trust (202306657)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Sandbourne Housing Association (202324398)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour.
Citizen Housing (202226417)
The complaint is about: The landlord’s handling of repairs to resolve damp and mould. The landlord’s handling of repairs to installations for the supply of hot water. The landlord’s complaint handling. The landlord’s response to the resident’s request for compensation for damaged furniture and personal injury due to damp and mould. The Ombudsman has also considered the landlord’s record keeping and information management.
Peabody Trust (202214147)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.
South Tyneside Council (202342147)
This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Brighton and Hove City Council (202325482)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown tree in her neighbour’s garden. Her complaint.
Camden Council (202324323)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
GreenSquareAccord Limited (202342904)
The complaint is about the landlord’s handling of: The resident’s reports of having no heating and hot water and associated repairs. The resident’s report of a leak and outstanding repairs within the property. The resident’s complaints.
London & Quadrant Housing Trust (L&Q) (202336541)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports of the property being overcrowded. Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
Mosscare St. Vincent’s Housing Group Limited (202306383)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate parking. the associated complaint.