Sanctuary Housing Association (202331738)
The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at a neighbouring property, and damp and mould due to repair delays.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Tower Hamlets Homes (202228598)
The complaint is about the landlord’s handling of reports of a leak, pigeon infestation and a request for scaffolding to be erected by accessing the rear garden. We have also considered the landlord’s complaint handling.
Tower Hamlets Homes (202305909)
The complaint is about the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing scaffolding which blocked natural light in to the resident’s property. Complaint handling.
Flagship Housing Group Limited (202310430)
The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property.
London Borough of Barnet (202315988)
The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted in damp and mould.
Notting Hill Genesis (NHG) (202313073)
The complaint is about the landlord’s handling of the resident’s: Reports of repair and access issues with a communal bike shed, including communication. Associated formal complaint.
Peabody Trust (202322145)
The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The Guinness Partnership Limited (202302231)
The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint handling.
The Riverside Group Limited (202314741)
The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the landlord’s complaint handling.
Wandle Housing Association Limited (202329490)
The complaint is about the landlord’s response to the leaseholder’s reports of water ingress at her property. The Ombudsman has considered the landlord’s complaint handling.