Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports about repairs and the condition of the property at the start of the tenancy; Handling of the resident's vulnerabilities; Response to staff conduct concerns in relation to information given to the resident; Complaint handling.
The landlord’s handling of: The resident’s report of a leak at the property. The resident’s reports of window disrepair. The resident’s report of issues with her electric heaters. The resident’s report of noise transfer. The associated complaint.
The complaint is about the landlord’s response to a report of a broken fence. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s concerns regarding remedial works to the cladding of her building and the associated communication.
The complaint is about the landlord’s response to the resident’s reports of repairs and associated damp and mould.
The complaint is about: The landlord’s handling of the damp and mould reports. The landlord’s handling of the decant process. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare area for its contractor.
The complaint is about the landlord’s response to the resident’s reports of a poor standard of cleaning and maintenance services in communal areas. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould and the associated repairs; the adaptations to the resident’s property; the resident’s decant request; the resident’s complaint, including the level of compensation offered.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to missed and cancelled appointments. Knowledge and information management. Complaints handling.