Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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One Housing Group Limited (202312233)

The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.

Peabody Trust (202229200)

The complaint is about the landlord’s handling of: The repairs to the living room radiator. The repairs to the gate. The resident’s report of the garage subsiding.

The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.

Saffron Housing Trust Limited (202319181)

The complaint is about the landlord’s handling of fence repairs at the resident’s property.

Sanctuary Housing Association (202330672)

The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling.

Stonewater Limited (202336531)

This complaint is about the landlord’s handling of reports of water ingress at the property.

The Guinness Partnership Limited (202334737)

This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.

Walsall Housing Group Limited (202233755)

The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of compensation.

A2Dominion Housing Group Limited (202319987)

The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.

A2Dominion Housing Group Limited (202334443)

The landlord’s handling of the resident’s request for it to install a lift in her building.