Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks from the property above, and the associated repairs. Reports of a rat infestation. Concerns the water tank was contaminated. Query about the size of a bedroom.
The complaint is about the landlord’s management of vehicle obstruction to an access road. The Ombudsman has also investigated the landlord's complaint handling.
The complaint is about the resident’s concerns regarding the level of compensation offered by the landlord following reports of defects at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when it was let. The resident’s reports of damp and mould and the associated repairs. The resident’s reports of issues with the boiler. The resident’s reports of leaks. The work required to the brickwork, paving slabs, and removal of the shed base. The resident’s reports about the garden fence and the clothesline post. The repairs to the roof. The complaint.
The complaint is about the landlord's handling of: External window cleaning and the associated service charges. The resident's concerns about the fire alarm system and procedure. The resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the resulting ‘duty of care’ alert raised against the resident by its contractors. The associated complaints.
The complaint is about the landlord’s handling of the boiler and thermostat.
The complaint is about the landlord’s response to: The resident’s dissatisfaction of the provision and standard of grounds maintenance for the front garden and communal outdoor areas. The resident’s request for the landlord to pave the front garden as a means to remedy her grounds maintenance complaint. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s request for: Reasonable adjustments in relation to repairs appointments. A compensation payment. Adaptations to the property. Support from the ‘Connect Team’. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of noise. Complaints.