We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage issues. The resident’s concerns regarding staff conduct. This investigation has also considered the landlord’s handling of the complaint.
This complaint is about the landlord’s handling of reports of issues with the communal bin store and pests in the resident’s property.
The complaint is about the landlord’s handling of the resident’s requests for: a kitchen replacement. insulation to the property. repairs to the driveway. the resident’s complaint.
The complaint is about the landlord’s handling of: a repair to the resident’s boiler. the resident’s complaint.
The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.
The complaint is about: The landlord acting in a way that breached general data protection regulation (GDPR). The landlord’s handling of the resident’s request to change the anti-social behaviour (ASB) officer. The landlord’s handling of requests for reasonable adjustments. The landlord providing a notice of seeking possession. The landlord’s handling of a request to change a shared access path. The landlord’s handling of a request to replace paving slabs. The landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate crime. The resident’s concerns about reasonable adjustments. The associated complaints.
The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the rent increase.
The complaint is about the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint.