We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of compensation.
The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.
The landlord’s handling of the resident’s request for it to install a lift in her building.
The complaint is about the condition of the resident’s property at the start of her tenancy.
The complaint is about the landlord’s response to the resident’s reports of a leak.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request for a move on medical grounds. Associated complaint.
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.
The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.