Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Leicester City Council (202214224)

The complaint is about the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. Handling of reports about the condition of the residents’ garden. Handling of the residents’ reports of a rodent infestation. Response to concerns about the conduct of a member of its staff. Response to the residents’ reports of a power cut and associated repairs. Handling of the complaint. Record keeping.

London Borough of Ealing (202225737)

The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.

Peabody Trust (202335463)

The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the landlord’s complaint handling.