Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

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Date to (mm/dd/yyyy)

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Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Westminster City Council (202125720)

The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused damage to her property and personal possessions.

Bolton at Home Limited (202126641)

The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom.

Grand Union Housing Group Limited (202212586)

The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.

Lambeth Council (202204833)

The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of the associated complaint.

Metropolitan Thames Valley Housing (202210199)

The complaint is about: The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden for an extended period of time. The landlord’s handling of the associated complaint.

Basildon Borough Council (202204250)

The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.

One Vision Housing Limited (202213153)

The complaint is about the landlord’s response to: Reports of overgrown trees in the neighbour’s garden. Request to repair damage to the resident’s shed and decking.