Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202301587)

The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202337696)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her mail was being stolen. We have also considered the landlord’s: Record keeping Handling of the associated complaint.

Peabody Trust (202342924)

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.

Plexus UK (First Project) Limited (202229912)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

Quadrant-Brownswood Tenant Co-operative Limited (202228384)

The complaint is about the landlord’s: response to the resident’s concerns about the level of rent and the landlord’s governance structure in relation to rent; response to the resident’s reports of a roof leak and the resultant damp and mould; correspondence relating to a home improvement grant; complaints handling.

Richmond Housing Partnership Limited (202218444)

The complaint is about the landlord’s handling of: damp and mould in the property. damage to the lounge ceiling containing asbestos. damage to the garden fence and gate. a drainage and pipework problem outside the kitchen. the resident’s complaint.

Royal Borough Of Greenwich (202222456)

This complaint is about the landlord’s response to the resident’s concerns and complaint about its handling of: Her antisocial behaviour (ASB) reports. ASB counter-allegations about her. Her complaint.

Sanctuary Housing Association (202303499)

The landlord’s response to the resident’s request for reimbursement, for damage caused to his fitted wardrobe during repair works to the property. We have also considered the landlords handling of the associated complaint.