We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of the building on her selling her property, and work being undertaken to improve this rating. request that it buy back the property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring.
The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.
The landlord’s response to the resident’s reports of subsidence repair works in the property.
The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling.
The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak.
The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint.