We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to the resident about repairs and his concerns that it was forcing him out of the property.
This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint.
The complaint is about the landlord’s handling of: The noise from the shower unit. Damage to the walls caused by the contractors.
The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of:
REPORT COMPLAINT 202411781 Arun District Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the landlord's complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.