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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s request for service charge information.
The complaint is about the landlord’s handling of: Repairs at the resident’s property, including a leak from above. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. Dangerous flooring in the property.
The complaint is about the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the back garden steps and walls.
The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments.
The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial behaviour (ASB). Concerns raised by the resident about staff conduct.
The complaint is about the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a vandalised door. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.