London Borough of Waltham Forest (202412431)
The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202205078)
REPORT COMPLAINT 202205078 Metropolitan Thames Valley Housing (MTV) 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Metropolitan Thames Valley Housing (MTV) (202315463)
The complaint is about the landlord’s handling of: Reports of a leak, including related mould. The associated complaint, including compensation.
Newcastle City Council (202306961)
The complaint is about the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a shower. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Notting Hill Genesis (NHG) (202320625)
The complaint is about the landlord’s handling of: The resident’s rent and service charge account. The associated complaint.
Orbit Housing Association Limited (202318104)
The complaint is about the landlord’s handling of the resident’s reports of poor cleanliness and pest infestations in the bin storage room. The landlord’s complaint handling has also been considered.
Paragon Asra Housing Limited (202319979)
The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint.
Paragon Asra Housing Limited (202337333)
REPORT COMPLAINT 202337333 Paragon Asra Housing Limited 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Royal Borough of Kensington and Chelsea (202220604)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Noise nuisance at the property.
Sanctuary Housing Association (202419288)
REPORT COMPLAINT 202419288 Sanctuary Housing Association 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]