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While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

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Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202317177)

The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s record keeping.

Curo Places Limited (202317590)

This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate.

Fairhive Homes Limited (202334997)

  REPORT COMPLAINT 202334997 Fairhive Homes Limited 31 March 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Gentoo Group Limited (202233149)

The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to install a driveway.

Golding Homes Limited (202410615)

The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has also investigated the landlord’s handling of the associated complaint.