We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of hot water. Query about the removal of the previous tenant’s furniture. Query about council tax. Concern about its handling of matters at the start of his tenancy in May 2020.
The complaint is about the landlord’s handling of: Reports that the communal lighting in the car park and grassed areas was not working; The associated complaint.
The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing damp and mould at the property. Complaint handling.
The complaint is about the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock.
The complaint is about the landlord’s handling of the resident’s reports of pest infestation.
The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of sewage in his bathroom. Black mould in the bedrooms of his property. We have also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling of the resident’s reports about damp and mould at the property.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.