Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Harlow District Council (202403926)

The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the landlord’s record keeping.

Clarion Housing Association Limited (202232021)

The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information about her rent and service charges. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Islington Council (202234324)

The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage caused, and the compensation offered. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Hounslow (202329853)

The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman has also investigated the landlord’s complaint handling.

Peabody Trust (202233518)

The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property with gas.