We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding on medical grounds. The landlord’s response to the resident’s request for a bathroom extractor fan to be repositioned.
The complaint is about the landlord’s handling of the resident’s: reports of boundary issues with her neighbouring property. associated complaint.
The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. Outstanding repairs in the resident’s property, including for damp and mould. Resident’s reports of antisocial behaviour (ASB). Resident’s request to move. The Ombudsman has also addressed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of draughts and the property not retaining heat. Reports of damp and mould in the property. Request for evidence of its service charge expenditure. Complaints.
The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial behaviour (ASB). Request for a management transfer. Formal complaint.
The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. Temporary decants. Complaint. This report has also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot water in the property. Complaints.
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call.
The complaint is about: The landlord’s handling of disability adaptations at the resident’s property. The landlord’s handling of the resident’s complaint.