Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Aster Group Limited (202116470)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a management transfer. The residents request for an upgrade to the heating system. The resident’s request for his kitchen and bathroom to be renewed. The resident’s reports of repairs during periods of government lockdown related to the COVID-19 pandemic. The resident’s reports about the condition of his property at the start of his tenancy. The resident’s request for the pipework in his property to be boxed in and for the wall in his kitchen to be re-plastered.

Charnwood Borough Council (202215660)

The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at the property.

GreenSquareAccord Limited (202209533)

The complaint is about the landlord’s response to: Repairs to the lounge ceiling following a leak from a neighbour’s bathroom that occurred in 2019. Requests for the reimbursement/replacement of wallpaper which was reported to have been damaged when ceiling repairs were completed in 2019. The resident’s request for compensation for furniture that was damaged by the leak in 2019. The resident’s reports of possible subsidence affecting the rear garden. The resident’s reports of overgrown trees affecting the rear garden. The resident’s reports of a wasp infestation. This report also looks at the landlord’s handling of the resident’s complaints.

Innisfree Housing Association Limited (202127950)

The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision to allow neighbours to keep dogs in their property. The landlord’s handling of allegations of ASB made against the resident. The landlord’s response to the resident’s concerns about its decision to ban BBQs in the communal area and her request for a safe area to be identified. The landlord’s response to the resident’s request for a key to the main entrance door of an attached block within the scheme. The landlord’s handling of the associated complaint.

Lambeth Council (202203297)

The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling.

Optivo (now Southern Housing) (202229415)

The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service has also considered the landlord’s complaint handling and record keeping.

The Guinness Partnership Limited (202216904)

The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident raised about the housing scheme’s letting criteria; The resident’s reports of antisocial behaviour (ASB). This report will also look at the landlord’s: Complaint handling; Record keeping.