We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of draughts in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s request for a boiler repair.
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, bullying, harassment, and intimidation. the resident’s reports of breaches of tenancy including dogs living in the block, drug use, and benefit fraud. the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint.
The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated complaint.
The complaint is about the landlord's handling of: Reports of repairs to the bathroom floor. The associated complaint.
REPORT COMPLAINT 202317260 Southern Housing 11 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling has also been considered.
This complaint is about: The level of service charges and the resident’s liability to pay them. The landlord’s communication with the resident concerning the service charges. The landlord’s handling of the resident’s concerns about the quality of works. The landlord’s handling of the associated complaint.