London Borough of Barnet (202314823)
The resident has complained about the installation of a new fire safety alarm system in her property .
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Camden Council (202417323)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and mould. The resident’s complaint and the level of compensation offered.
London Borough of Lambeth (202308620)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple repairs required to the property. Concerns about the electrics and electrical safety. Concerns about the layout of the kitchen. Concerns about Asbestos Associated complaint.
London Borough of Lewisham (202345032)
The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss of heating and hot water. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202323586)
The complaint is about the landlord’s: Handling of repairs to the building’s communal windows and doors. Complaint handling.
MHS Homes Ltd (202347219)
The complaint is about the landlord’s handling of repairs to address heat loss.
Moat Homes Limited (202421080)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The repairs to the back door and the adjacent skirting board. The associated complaint.
Notting Hill Genesis (NHG) (202217867)
The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Peabody Trust (202321123)
The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative accommodation. Response to the resident’s concerns about the conduct of its staff. We also considered the landlord’s handling of the related complaint.
Places for People Group Limited (202314748)
The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a front door, toilet and floorboards. Response to reports of a kitchen roof leak, damp and kitchen unit repairs. Handling of the associated complaint.