Rooftop Housing Association Limited (202311579)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202313926)
The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling.
Sovereign Network Group (202415159)
The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling.
Sovereign Network Homes (202421228)
The complaint is about the landlord’s handling of the resident’s reports of a faulty balcony door. The Ombudsman has also considered the landlord’s complaint handling.
Stoke-on-Trent City Council (202416992)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Stonewater Limited (202325998)
The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.
The Guinness Partnership Limited (202335557)
The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.
Torus62 Limited (202330480)
The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating.
Torus62 Limited (202416059)
The complaint is about the landlord’s handling of: Repairs to the wet room. Repairs to the heating and hot water system. The resident’s temporary decant. The associated complaint. Record keeping.
Yorkshire Housing Limited (202326472)
REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]