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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Stonewater Limited (202413372)

The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. We have also assessed the landlord’s record keeping.

The Riverside Group Limited (202315925)

The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of the property and the rear garden fence.

Thirteen Housing Group Limited (202234205)

The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.

Torus62 Limited (202405696)

The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property. 

Vico Homes Limited (202317286)

The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.

Wokingham Borough Council (202333811)

The complaint is about the landlord’s response to the resident’s report that a contractor damaged her television and her subsequent request for compensation.