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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Lewisham (202419068)

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair issues. Request to be rehoused.

London Borough of Tower Hamlets (202329899)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould, and the associated repairs request to repair her interior doors associated complaint

North Tyneside Council (202405851)

The complaint is about the landlord’s response to the resident’s request for reasonable adjustments in its communication with him.

Notting Hill Genesis (202202911)

The complaint is about: The landlord’s handling of reports regarding the communal lights and concerns about the associated service charges. The landlord’s decision to issue TORT notices following a fire risk assessment. The landlord’s complaint handling.

Notting Hill Genesis (202306301)

The complaint is about the landlord’s handling of the resident’s concerns that service charges were not aligned with her tenancy agreement. The Ombudsman has also considered the landlord’s associated complaint handling.

Peabody Trust (202306706)

The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling.

Rochdale Boroughwide Housing Limited (202323080)

The complaint is about the landlord’s handling of the resident’s request for: A radiator to be to be installed in her porch. Fencing to the back and side of the garden. We have also considered the landlord’s handling of the associated complaints.