Cornwall Council (202225892)
The complaint is about the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The associated formal complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Gosport Borough Council (202338597)
The complaint is about the landlord’s response to the resident’s request for disabled adaptations. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202307080)
The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. Leaks and damp in the property. The Ombudsman has also considered the landlord’s associated complaint handling.
Kingston upon Hull City Council (202314548)
The complaint is about the landlord’s handling of various repairs to the property.
London & Quadrant Housing Trust (202334169)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the complaint handling in this case.
Metropolitan Thames Valley Housing (MTV) (202312177)
The complaint is about the landlord's handling of: The resident’s concerns about replacement of doors and windows. The associated formal complaint.
Notting Hill Genesis (NHG) (202214581)
The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; decants; complaints handling.
Peabody Trust (202331993)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. Complaint handling.
Royal Borough of Kensington and Chelsea (202307978)
The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property.
Southern Housing (202306922)
The complaint is about the landlord's handling of: The resident's reports of issues with the heating and hot water system. The resident's complaint.