Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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ForHousing Limited (202342868)

The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Home Group Limited (202221637)

The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint.

Lambeth Council (202319858)

The complaint is about the landlord’s handling of the resident’s report of a repair to his kitchen window and the arrangements for making the appointments. The Ombudsman has also investigated the landlord’s handling of the associated complaints.

Lambeth Council (202342293)

The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Lewisham Council (202319659)

The complaint is about the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the kitchen. reports of antisocial behaviour. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

Lewisham Council (202345128)

The complaint is about the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and mould. The complaint.

Lewisham Council (202346520)

The complaint is about the landlord’s response to concerns about a repair appointment.